How do I place an order?
IMCO has several methods for you to place an order. Make sure to record your order number. This will help you in tracking your order.
Internet Web Site – We are open 24 hours a day for you. Follow the easy check out procedures and get your order in now. You will receive an email confirmation shortly after placing your order. Please review it and verify that your order is correct. If any changes are required, please call our Customer Service Dept. at 800.899.8058. Orders do process quickly and at times it may be too late to make any changes.
Phone-In – Monday thru Thursday 7:30am – 5:00pm PST, Friday 7:30am – 4:00 PST. Talk to our knowledgeable Sales Staff for help on picking the right parts. We can help you with some of the hardest questions. Call us at (909) 592-6162.
FAX – Orders can be submitted by facsimile 24 hours a day to (909)592-6052. Fill out the manual order sheet. Include all part numbers, quantities, and current billing and credit card information. You will receive a phone confirmation within 24-48 hours after placing your order to verify that your order is correct. If any changes are required, please call our Customer Service Dept. at (909) 592-6162. Orders do process quickly and at times it may be too late to make any changes.
Catalog – Use the IMCO catalog order to prepare your order. Include the payment in form of a check, money order or include your credit card information. Mail this to IMCO 510 East Arrow Highway, San Dimas, CA. 91773 and we will process your order upon receipt. Please be aware that some catalog items have limited stock and may sell out. Please include accurate phone numbers so we can contact you if necessary.
IMCO – San Dimas Store – Come on in and make your purchase in person. We are stocked with all the items that are carried on our web site and catalog. In fact we have additional lines that are exclusive to our In-Store Sales.
What payment methods do you accept?
IMCO offers several of payment options.
Credit Card – We accept VISA, MasterCard, Discover and American Express.
Check or Money Order – Payment can be made by Personal / Cashiers Check or Money Order in US funds only. Please allow an additional 10 days for personal checks to process. Sorry, COD orders are available for authorized IMCO Dealers only.
International Wire Transfer – Please contact us for further information on this payment method.
When will my credit card be charged?
We will not charge any amount to your credit card on stocking parts until the item actually ships. You can cancel an order at any time prior to shipment, at no cost to you, by calling our IMCO order desk at (909) 592-6162 or by sending us an e-mail.
Product Availability
All products are subject to availability and prior sale. When IMCO offers deals on “Closeout” or “Hot Special” items please note that such items sell out very fast and are sometimes not replaceable. Place your order early so you’re not disappointed.
How do you handle backorders?
At times demand for a product will exceed our on shelf inventory level. This will create a backorder for the product. Our buyers are constantly monitoring our inventory and working to re-stock those items. Please note the stock status of the items you ordered on your email order confirmation. Orders are not charged until the item ships, so any backorder will not be charged to your card.
IMCO will inform customer of any backordered items. Orders will ship regardless of any pending back orders. Items on backorder will stay on order until order is filled or customer cancels balance of order.
If you have ordered an item that becomes discontinued either by the manufacturer or IMCO, it will be cancelled from your order. We will notify you via email or telephone of the adjustment to your order. Customers are responsible for the total amount of freight due at time of shipping backordered parts.
When is your shipping cut-off time?
Next day and 2-Day orders received by us before 12:00 Noon PST are shipped the same business day. Shipping takes place Monday-Friday; shipping is closed on the weekends. Ground UPS shipments ship out within 24-48 hours. If you received our order confirmation email Monday – Friday, before 12:00 Noon PST, your order will be shipped the same day we received it. If the order has a backordered item on it and you would like the order to ship, please call Customer Service at 800.899.8058. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.
Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone numbers and e-mail address.
If you are paying by personal check, please allow seven to ten days for bank processing or the time it takes for your funds to become available.
How long before I receive my order?
IMCO uses UPS, Federal Express or Yellow Transportation for all lower 48 U.S. state deliveries. All International shipments ship via International UPS.
UPS Ground – 2 to 7 business days for delivery.
Deliveries are made Monday through Friday, weekends don’t count.
UPS Express – Next Day (by 3:00 PM), 2-Day and 3-Day (4:30 PM non-residential / 7:00 PM residential).
Saturday deliveries are available at extra cost only for Next Day packages shipped on Friday.
Custom Parts
If you are ordering a custom part please note that all custom ordered parts must be ordered through IMCO Parts dept. by telephone at 800.899.8058. All custom parts orders must be accompanied with a work order and drawing, stating all proper measurements and dimensions. Customer will be financially responsible for any and all modifications after completion of part(s). Please allow 3-7 business days to process custom order items unless otherwise notified. Please give us a call at(909) 592-6162 for any other questions in regards to your custom order.
Special Orders
All special order parts not listed on this website, must be ordered by telephone only at IMCO Parts Dept. (909) 592-6162. Special parts may be able to be drop-shipped from manufacturers if available. Allow 3-7 business days to process special order items. Please give us a call at (909) 592-6162 for any other questions in regards to special orders.